Drapli Inbox
Answer Instagram and WhatsApp messages fast, from your real prices and stock.
A hundred messages a day ask about price and stock, and you answer from memory. A missed message is a lost sale. A voice note sits unheard while you serve a customer.
- Buyer · Voice note, 0:07Is the green stone one still there? I need it by Friday.
- Matched to: Kundan necklace
- AI assistantYes, the green stone is in stock. Dispatch is within 2 working days, so it reaches you by Friday. Shall I prepare the order?
- BuyerYes, I'd like to order it.
- AI assistantDone. The seller will confirm your order shortly.
Drapli Sell Ready for your confirmation Confirmed
- Buyer
- Priya
- Item
- Kundan necklace × 1
- Deliver to
- Vijayawada
The order is prepared. Nothing is sent to the buyer until you confirm.
Pick a buyer question
- Buyer
- AI assistant
Try it. Sample conversation: scripted replies, not live AI.
Illustrative demo. Not proof of validated output fidelity.
What you can do
One inbox
Instagram and WhatsApp messages land in one place.
- All your WhatsApp and Instagram chats land in one place.
- Staff can reply without using your own WhatsApp.
- See which channel each sale came from.
- It reads a connected store’s orders for context.
- See which chats are waiting on you, and which reply window is about to close.
- Buyer
Is this necklace available in the green stone? I need it by Friday.
- AI
Yes, the green stone is in stock. Dispatch is within 2 working days, so it reaches you by Friday. Shall I prepare the order?
Replies that know your shop
Every reply comes from your real prices, stock and rules.
- AI answers buyers on its own. You confirm the order.
- Every reply uses your real price, stock and shipping rules.
- Order status and tracking questions are answered for you.
- A voice note is shown as text.
- A shared photo or screenshot is matched to the product.
- Dictate a reply when you want to answer yourself.
Kundan necklace 3 left
One stock number
Counter3
Online3
Marketplace3
From chat to order
A yes in the chat becomes an order you confirm.
- Send a payment link or create an order in the same thread.
- Mark a chat won or lost, so you know what actually converted.
Orders
- 1042 Priya Paid
- 1041 Meena Shipped
- 1040 Anitha Delivered
How it fits
- Drapli Sell An order created from chat is a Sell order from that point on.
- Drapli Studio The product card sent in a reply carries the content made in Studio.
- Connectors WhatsApp and Instagram are the channels this inbox reads.
What it does not do
- It never invents a stock number, a price, a delivery date, a discount or an exception. If it does not know, it says so.
- It sends no mass messages and no broadcasts, on any channel.
- Outside the 24-hour reply window it uses an approved template, not free text.
- It never confirms an order. That tap is yours.
Questions sellers ask
Does AI decide the price?
No. It reads the price you set. It never sets or changes one.
Do I have to approve every reply?
No. AI replies on its own. The only step that needs you is confirming the order.
What if AI does not know the answer?
It tells the buyer it will check, and the message comes to you. It never guesses.
Can a voice note in Telugu be understood?
Yes, once Telugu meets the bar. That means 95 in 100 prices right, and 85 in 100 words right.
Can my staff reply without seeing my number?
Yes. They work from the shop inbox. Your personal WhatsApp stays yours.
Book a demo
Tell us about your shop. Someone from Drapli will call you.